WORK EXPERIENCE

• Conducted user research by interviewing the franchises’ owner and managers and analyzing data resulting in the design of wireframes and prototype for the ERP system.

• Designed a customized web ERP system with VS.Net and SQL Server by identifying and integrating repetitive manual processes resulting in remote monitoring capability for 7 franchises.

• Trained 5 managers on how to implement the new ERP system by creating presentations to demonstrate process enhancements improving the productivity of over 40 contractors.

• Appended ERP media gallery new files in a weekly basis by transferring recently created images from corporate website resulting in a collection with over 15 thousand pictures.
• Centralized information from different divisions by setting up the first MS SQL Server and related databases resulting in the institutional Desktop App foundation.

• Automated all administrative student record processes by designing a Desktop App developed with VB6 resulting in a more efficient way to deliver academic services.

• Participated in all SDLC phases of several full-stack websites by gathering user requirements and employing C# and VB .Net, MS SQL, SSRS and deploying them utilizing IIS app servers resulting in the improvement of many daily processes.

• Provided customer support by communicating efficiently via email and phone on a daily basis resulting in good communication and customer experience.
• Provided telephone and email support to users by taking telephone calls to troubleshoot reported issues related to the custom ERP

• Automated several call center agents tasks by creating multiple Internet Sales ERP modules resulting in an enhanced customer service.

• Implemented automated database backups by writing and scheduling scripts/jobs resulting in an organized list of recovery files.

• Analyzed all team projects by meeting with each teammate in a weekly basis for 3 months resulting in a quickly understanding of company platforms and technology.