WORK EXPERIENCE

• Conducted user research by interviewing the franchises’ owner and managers and analyzing data resulting in the design of wireframes and prototype for the ERP system.

• Designed a customized web ERP system with VS.Net and SQL Server by identifying and integrating repetitive manual processes resulting in remote monitoring capability for 7 franchises.

• Trained 5 managers on how to implement the new ERP system by creating presentations to demonstrate process enhancements improving the productivity of over 40 contractors.

• Appended ERP media gallery new files in a weekly basis by transferring recently created images from corporate website resulting in a collection with over 15 thousand pictures.
• Centralized information from different divisions by setting up the first MS SQL Server and related databases resulting in the institutional Desktop App foundation.

• Automated all administrative student record processes by designing a Desktop App developed with VB6 resulting in a more efficient way to deliver academic services.

• Designed several full-stack websites by gathering user requirements and employing MS SQL, SSRS and ASP .Net resulting in the improvement of many daily processes.

• Deployed several websites by setting up an IIS Server and SSRS Server which resulted in company-wide server access.
• Automated several call center agents tasks by creating multiple Internet Sales ERP modules resulting in an enhanced customer service..

• Implemented automated database backups by writing and scheduling scripts/jobs resulting in an organized list of recovery files.

• Analyzed all team projects by meeting with every teammate in a weekly basis for 3 months resulting in a better understanding of company requirements.